5 Questions To Ask When Hiring A Freight Company


When you’re a business owner, it can be challenging to juggle all the responsibilities at once. You’re responsible for your company’s success and everything that comes along with that. Even if we understand how important it is, hiring another individual can be scary. They are going to have access to sensitive information about your business and will likely handle personal information as well. Fortunately, there are plenty of freight companies out there that will help you as an independent business owner, but it does take some work to find the famous freight companies Melbourne wide for your needs. However, by asking the right questions upfront when meeting with potential freight companies, you can avoid any downsides or unpleasant surprises later on down the road. Here are five questions you should ask when hiring a freight company:

Top 5 Questions to Ask When Hiring a Freight Company

Do you have any requirements for our cargo?

If the freight company doesn’t ask about the type of cargo you ship, this is a sign that they don’t have any special requirements for how you should prepare your shipment. You don’t want to hire a professional freight company Melbourne wide that doesn’t have any requirements for your cargo. This is because if you enter into a contract with this company, you could be liable if they damage your shipment. There are many types of cargo that are more susceptible to damage than others, such as food and hazardous materials. If you ship any of these types of cargo, make sure that you find out what the requirements are for preparing your shipment. This will protect you and your customers.

What is your freighting process?

freight company Melbourne

The freighting process is the overall steps that a freight company uses to get your shipment from point A to point B. The only way you can truly understand what goes on is to ask the freight company what their process is. You want to make sure that you understand every step of their process. The most important thing to understand is who owns your freight once it arrives at their shipping hub. Make sure that you understand who has control over your shipment next and make sure that you’re comfortable with how they handle your freight.

Are there any hidden fees?

Freight companies Melbourne will likely charge you for your service, but make sure you know exactly what you’re getting into. One thing that many freight companies will do is charge you based on the distance that they have to ship your goods. This is common, but make sure that you know exactly how they plan to calculate this. There are other hidden fees that you should be aware of when hiring a freight company. You want to make sure that they don’t charge you extra if you’re shipping at a peak time of day, like during the evening or on the weekend. Another thing to watch out for is if the freight company charges you extra if your shipment is overweight or oversized. Make sure you know exactly how they charge for these things.

What is your customer service like?

You want to make sure that you ask about the first-hand experiences that the freight company has had with customers. The things that you want to look out for are how responsive they are and how quickly they resolve any issues that might arise. If the freight company is unable to answer your question or seems hesitant to your question, then this might be a red flag. You want to make sure that the freight company has a response time of fewer than 24 hours. This will make sure that if any issues arise, you get a timely response. You also want to make sure that the freight company has a satisfactory rating on any review websites you check out.


The hiring process is never easy, especially when it comes to hiring a third-party company like a freight company. You need to make sure that you’re asking the right questions upfront so that you can make the right hiring decision. Now that you know what to ask when hiring a freight company, you’ll be able to make a more informed hiring decision. You can use these questions to find the best freight companies Melbourne-wide for your needs.